Job Description
## Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of
millions of U.S. military members and their families. Not all of our employees
served in our nation’s military, but we all share in the mission to give back
to those who did. We’re working as one to build a great experience and make a
real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service.
They’re what guides everything we do – from how we treat our members to how we
treat each other. Come be a part of what makes us so special!
## The Opportunity
As a dedicated Desk Property Adjuster, you will work within established
guidelines and framework to investigate, evaluate, negotiate, and settle
moderate to complex property insurance claims presented by or against our
members. You will confirm and analyze coverage, recognize liability exposure
and negotiate equitable settlements in compliance with all state regulatory
requirements. The ideal candidate will possess strong virtual estimating
skills for minimal to low severity losses andor reconcile estimates while
working in a telephone concentrated environment without physical inspection of
loss.
This hybrid role requires an individual to be **in the office 3 days per
week**. This position can be based in one of the following locations: San
Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL.
Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and
may include some weekends. The Inside Property Adjuster role is a call center
environment with a high volume of calls. This is an hourly, non-exempt
position with paid overtime available. We have new training classes starting
every month.
Relocation assistance is **not** available for this position.
- *Tasks:**
- Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
- Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
- Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.
- Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
- Maintains accurate, thorough, and current claim file documentation throughout the claims process.
- Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates
- Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, andor holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- *Minimum Experience:**
- High School Diploma or General Equivalency Diploma.
- 1 year of customer service, military leadership, construction related industryinsurance experience andor experience handling low complexity property claims
- Knowledge of estimating losses using Xactimate or similar tools and platforms.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.
- Ability to prioritize and multi-task, including navigating through multiple business applications.
- May need to travel up to 25% of the year (local & non-local) andor work catastrophe duty when needed.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- *What we offer:**
- *Compensation:** USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market data of the position. The
actual salary for this role may vary by location. The salary range for this
position is: $54,940 - $92,720**.**
Employees may be eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of Directors.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension, life
insurance, parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists
employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page
on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting
will remain open until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting._
- _
- USAA is an equal opportunity and affirmative action employer and gives
consideration for employment to qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity or expression,
pregnancy, national origin, age, disability, genetic information, protected
veteran status, or any other legally protected characteristic._
Job Tags
Hourly pay, Holiday work, Full time, Local area, Remote job, Relocation package, Afternoon shift, Monday to Friday,