Job Description
Our Company
86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) has kept the status quo…
Until we came along.
86 launched an R&M management platform built for the restaurant industry in 2018. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.
Our Community86ers are thoughtful, ambitious, and creative folks working together across 20+ states and several time zones. We have industry veterans and non-industry folks alike. We believe the strength of our team can't be contained by the four walls of an office, so we're fully remote. We gather regularly for team events that include delicious meals at our customers' restaurants.
We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don't have it all figured out, so we need team members who thrive on new challenges.
Our CommitmentThe only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 is committed to inclusion across race, gender, age, religion, identity, and background in everything we do.
Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are from an underrepresented background and are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet an amazing talent.
Role SummaryWe're a fast-growing tech startup, and we're looking for a talented person to lead our Implementation team.
On Implementation, we swap strategies to ensure a smooth post-sale journey. Implementation includes both the Onboarding and Vendor Success teams; this role will oversee both areas (about 10 team members total). Onboarding works directly with our customers to launch them on 86's proprietary tech-enabled service; Vendor Success onboards our preferred vendor networks in the areas where we have customers.
We're seeking someone who can bring a wealth of program and project management experience in setting up organizations for scale. Folks with experience in restaurant technology, marketplaces, procurement, and post-sale customer success are encouraged to apply.
A successful candidate will be able to partner with leadership to execute projects related to ongoing management and growth of their team, act as a true cross-functional partner to Customer Operations, Product, and Sales, and has a high capacity for experimentation and creativity to solve problems in new and innovative ways.
We are prioritizing candidates who have a track record of establishing vendor or professional networks within restaurant technology, repair and maintenance, facilities management, construction, etc.
QualificationsWe ask every candidate to go through the same interview process to ensure we are equability evaluating folks. That process typically includes:
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