Job Description

Summary/Objective

The Behavioral Health Technician will provide support, skill training, and one-on-one supervision to clients as outlined in the treatment plan. The Technician will also maintain case records and documentation per Volunteer of America Northern Rockies' policies and procedures and coordinate facility operations and client needs with other staff.

Essential Functions

• Provides support, supervision, activities, and skills training individually and/or in group settings outlined in the treatment plan, including coping skills, self-care, social interaction skills, illness management, crisis management, daily living activities, community awareness, and transitional support.
• Assist in preparing materials for the day treatment process, including preparing copies/packets and organizing workspace.
• Cleans program facilities/areas as needed or assigned.
• Provide all services within the detoxification process of the Alcohol Recovery Center (ARC) for clients, including non-medical monitoring as prescribed in the ARC policies and procedures.
• Provides medication monitoring of clients following medical policies and procedures.
• Provides basic risk assessment and immediate referral to program coordinator, primary clinician, or on-call staff for expanded risk assessment and intervention.
• Ensures clients' life/medical safety, behavioral control, and crisis prevention activities within the scope of practice, contacting supervisors, primary clinicians, and emergency services as needed.
• Coordinates daily facility operations, including required monitoring, walkthroughs, and room searches of facility and clients.
• Transport clients to access services and appointments as authorized by program needs and treatment plan.
• May administer Drug and Alcohol screens/tests as needed and authorized by clinical staff or primary therapist.
• Participates as a team member of the client's care team.
• Utilizes assessments with clients as outlined in the program, such as DLA-20, MIS, LOCUS, SOWS, or CIWA.
• Maintains case records and other documentation as outlined in agency policies.
• Familiarizes and complies with all Volunteers of America Northern Rockies' policies and procedures for the individual programs they will be working on.
• Participates in all supervision, staff meetings, and training required by supervisor and organization.
• Other duties as assigned.

Competencies

• Crisis management
• Ability to work with multiple staff, clients, and agencies
• Proficiency with Microsoft Office Software: Outlook, Word, Excel
• Able to meet tight deadlines under pressure
• Organization skills
• Ability to work both independently and as part of a team
• Practical oral and written communication skills

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a residential facility environment, routinely using standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The employee is regularly required to talk or hear, with specific vision abilities required including close vision and the ability to adjust focus, requiring lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Travel

Some travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

• High School Diploma or GED
• Valid driver's license
• Valid certifications in CPR/First Aid, Mental Health First Aid, and MANDT within the first 30 days of employment.

Preferred Education and Experience

• Experience working with people experiencing mental illness and/or substance use problems
• Experience working with people in crisis
• Experience in a residential service environment

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities will be offered unless imposing an undue hardship on business operations.

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