Job Description
Salary: $23.65 - $36.66 Hourly
Location : Fort Lauderdale, FL
Job Type: Full Time
Job Number: TM005-58-U1042, U1043, U1044
Department: Public Works
Division: 01AI Administration
Opening Date: 12/03/2024
Closing Date: 12/10/2024 11:59 PM Eastern
POSITION SUMMARY The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers. The Public Works Utilities Division (Dispatch) is seeking a highly qualified, motivated Administrative Assistants to support the team by performing administrative services.
The Public Works Utilities Division (Dispatch) is a 24-hour operation and shifts could be any time during the 24-hour period, seven days a week and may include holidays. In this role you must be able to communicate clearly and professionally in both written and verbal communication. The Administrative Assistant will also assist management with administrative tasks such as tracking and compiling information of interest; prepares various reports detailing the administrative information handled by the position; reads and answers correspondence; handle confidential information.
This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769. ESSENTIAL JOB FUNCTIONS - Provides dispatch service by answering telephones and responding to inquiries, assisting internal and external customers with inquiries, documents and equipment
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, and processing journal entries
- Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
- Operates a computer in transferring/transcribing/composing various
- Frequent dissemination of important information to internal employees in a timely and accurate manner
- Operates a computer in transferring/transcribing/composing various documentation
- Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
- Maintains detailed and accurate records; provides, creates and submits reports as required
- Assists Public Works Utilities Finance department through orders placed internally through employees
- Preparation of documents for use on the city website and city used applications
- Operates a variety of office equipment including copiers, computers, phones, and facsimile machines
- Ensure databases/systems are noted appropriately with caller requests and required data is entered
- Follow communication "scripts" when handling different topics
- Meet key performance metrics for the assigned area of responsibility
- Maintain knowledge of current information including but not limited to policies, procedures, systems and precedents relating to assigned responsibilities
- Support training and onboarding of new dispatch staff
- Receives and processes incoming invoices
- Prepares and disseminates informational bulletins and memorandums
- Resolve escalated customer service inquires and issues via telephone and email
- Performs related work as required
JOB REQUIREMENTS & WORK ENVIRONMENT This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769. - Have successfully completed at least two (2) years of college coursework in business administration, public administration or a related field from an accredited college;
- Must possess at least one (1) year performing intermediate administrative work. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required education.
- If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form(J-204)to the online application.
Preference will be given to candidates with experience in the following: Advanced skill level with Microsoft Excel, Microsoft Word and Adobe Acrobat
Administrative support experience that directly relates to the essential duties of the position. Previous Dispatch and/or Customer Service call center experience highly preferred. Knowledge of See ClickFix, Cityworks, and Cayenta software is preferred.
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads. Shifts could be any time during a 24-hour period, seven days a week and may include holidays. HOW TO APPLY/ VETERAN INFORMATION Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Click for an overview of employment information including our benefits package. Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click for more information or to see if you qualify. In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click to view additional information on the Florida Retirement System.
01
This application supplement is an integral part of the application process and must be completed together with the formal application in order for you to be considered as an applicant. Answer each question as thoroughly as possible as your responses will be rated as to how they relate to the position to be filled. Please answer each question in this application supplement directly and DO NOT refer to your resume. Failure to complete the answers in this supplement may result in a lower rating. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable, please indicate N/A. Please indicate that you have read and understand the above instructions by typing your name below.
02
Are you currently a Full-Time Regular employee of the City of Fort Lauderdale?
03
If you answered "Yes" to Question 2, is your current position covered under Teamsters Local Union 769? Check "no" if not applicable.
04
How many years of intermediate administrative work experience do you possess?
- No Experience
- Less than 1 year experience
- 1 to 2 years
- 3 to 5 years
- 6 to 8 years
- Over 9 years
05
Select all the areas in which your experience applies:
- Call Center experience
- Dispatch Experience
- High volume data entry
- Assisting with solution of escalations
- Preparing reports & correspondence
- None of the above
06
Please indicate your skill level with Microsoft Excel.
- Beginner ( basic functions)
- Intermediate (includes using formulas, making charts and graphs, etc.)
- Advanced (includes using VLOOKUP, pivot tables, etc.)
- No Experience
07
Please indicate your skill level with Microsoft Word.
- Beginner ( basic functions)
- Intermediate (includes using formulas, tables, making charts and graphs, etc.)
- Advanced (includes using VLOOKUP, pivot tables, etc.)
- No Experience
08
Attention to detail and time management skills are essential in this position. Please describe your experience in analyzing information and meeting deadlines.
09
Describe your experience in customer service call center/dispatch operations. How did you define a high-level customer service experience?
10
This is a 24/7 call center and you may be required to work nights, weekends and holidays. Please indicate your availability below.
- Day Shift
- Afternoon/Evening Shift
- Overnight Shift
- Weekends
- Holidays
Required Question City of Fort Lauderdale, FL
Job Tags
Hourly pay, Holiday work, Full time, Temporary work, Work experience placement, Local area, Immediate start, Shift work, Night shift, Weekend work, Day shift, Afternoon shift,